Each year, Tandia reviews the usage of our services and the related fees to ensure that they remain competitive in the marketplace, costs associated with particular services are recovered and that fees are kept as simple as possible.
Service fees are subject to change from time to time. Notice of any deposit account or account-related fee changes or new fees associated with deposit accounts will be provided at least 60 days in advance of the effective date. The Credit Union reserves the right to adjust Lending fees at any time without notice.
We are making changes to our service fees effective January 1st, 2025. The updated Service Fee Bulletins that will take effect at that time are listed below. If you have any questions about our service fees, please reach out to your branch or our Member Solutions Centre.
At Tandia, we believe that financial institutions should be accountable to the people they serve. We believe that there’s more than one way to measure success. We believe that our profits should have a positive financial, social and environmental impact on communities.
We understand that everyone is different, and we work hard to tailor solutions that are right for you.
Giving back generously to our community to make a positive financial, social and environmental impact is an important part of what Tandia stands for.
Find out more about our current project and programs.
Get ready for a unique experience.
We believe in providing better service, exceptional rates and a co-operative business model that puts our members first, not just profits. At Tandia, you’ll be treated as an individual, not a number – you're our friend and neighbour from down the street.
That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you. Our values prove it.
Mutually rewarding and enduring relationships are at the core of who we are and how we operate. Our members come first and each member is unique. Your concerns are our concerns and we strive every day to gain and maintain your trust.
We are committed to providing the highest level of service delivered with sensitivity and care. We also wholeheartedly embrace our role as a leading corporate citizen and endeavour to support the needs and interests of the wider community in everything we do.
We welcome change and operate with a spirit of openness and flexibility. We don't accept the status quo. This means never resting on our laurels and always being responsive to the needs of our members and the communities in which we operate.
Get in touch with us at any time, whether it’s a question about our services or a comment on how we can do things better. Your voice is number one at Tandia.
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1-800-598-2891 after hours please call 1-888-277-1043.
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