Statement of Commitment: Code of Conduct

Statement of Commitment: Code of Conduct for the Credit and Debit Card Industry in Canada.

Canadian Credit Union Association (CCUA) on behalf of the credit union system, is stating our re-commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada.  The Code was designed to protect credit union members’ interests related to the issuance and acceptance of payment cards, and to the operation of payment card networks. 

Code of Conduct for the Credit and Debit Card Industry in Canada

Tandia is committed to fair and sound marketing practices. We implement and act upon our Market Conduct Code.

About the Market Conduct Code

The following principles summarize our credit union’s Market Conduct Code. The Code recognizes the best practice principles we are pledged to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products or services. The Code demonstrates our commitment to the fair treatment of all those who use our services.

Business Practices: We are committed to providing fair treatment to all the members and consumers using our products and services. It is a core component of our governance and corporate culture.

Fair Treatment and Fair Sales: Treating members and consumers fairly and demonstrating fair sales practices at all times are integral parts of our business practices.

Access to Banking Services: We ensure that all credit union members and consumers are granted access to certain fundamental financial services.

Transparency and Disclosure: The credit union uses plain-language descriptions of products and services to ensure people make informed decisions.

Complaint Handling: We examine all complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.