What is two-step verification (2SV)?

Two-step verification is an extra layer of security, designed to make sure that you're the only one who can access your account - even if someone else knows your password.

Why are we implementing it?

For the safety and security of Tandia member accounts, we have increased our requirements for two-step verification. Members may be prompted for additional information to prove their identity when logging into our online banking system.

How does it work?

When logging into our online banking system through a desktop computer, mobile device or telephone, members will be required to provide not only their login credentials and password but also a verification code that will be sent to them by email, text message or voice call back option according to their preferences.

Do members always have to sign in using two-step verification?

Members will not be required to sign in using two-step verification on all logins. They will however be prompted with it when:

• Adding a new bill payee
• Adding or editing an Interac® e-transfer recipient
• Changing a Personal Access Code (PAC)
• Logging in from a new or unrecognized device

With this new security feature in place, we will be lowering the threshold for two-step verification when logging in so members will not be required to input the two-step verification on all logins.

Mobile devices where facial recognition has been setup and authenticated will not require a member to login with two-step verification.

Is it possible to disable two-step verification?

No. Tandia is committed to protecting the safety and security of its members. When it is set up, even if someone were to have a member’s username and password, they won’t be able to access their account without this additional security feature that requires a second step to confirm one’s identity.

How do members update or change the details for the verification code delivery method?

Members can update a delivery method (email, text message or voice call back option) by accessing their preferences in online banking and changing their two-step verification information.

What if an account is joint?

Joint account holders can update their personal preferences where one method of delivery can be used by one account holder and the other by the joint account holder. Ie. Joint member 1 can use a mobile device #, joint member 2 can use an email. Joint account holders cannot use the same delivery method.

Will anyone from Tandia ever call a member to request a verification code?

Tandia will never call you to ask for your verification code, your PAC, your PIN codes or any other private banking information. Members should never give their personal or financial information to people they don’t know – this includes never sharing their verifications codes, passwords, PAC's or PINs

What if a member can’t login to online banking?

Members who are unable to sign-in to online banking can contact our Members Solutions Centre at 1-800-598-2891