Our Commitment

Tandia is committed to providing access and participation for people with disabilities. We are committed to treating people with disabilities in line with the principles of dignity, independence, integration and equality of opportunity. We will do so by removing and preventing barriers to accessibility and by meeting our legislative and regulatory obligations. As an employer, we are committed to removing as many barriers to employment as possible to maintain an inclusive workplace.

Multi-Year Accessibility Plan

Tandia created a multi-year accessibility plan to ensure that all policies, procedures, practices and actions are consistent with the following principles:

Dignity – Persons with disabilities are treated in a manner that maintains self-respect and the respect of other people.

Equality of Opportunity – Persons with disabilities have an opportunity to access Tandia equal to that given to others.

Independence – Persons with disabilities have the freedom to do things on their own without unnecessary help or interference from others.

Integration – Persons with disabilities benefit from the same services, in the same place and in the same or similar way as other members or employees, unless an alternate measure is necessary for enabling access.

Accountability

All employees of Tandia shall use due diligence to ensure the credit union complies with legislation by acting in accordance with the provision of this policy and the supporting procedures and practices.

Training

Tandia is committed to providing training related to accessible member service, Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities in accordance with the legislation.

All records are maintained in accordance with legislation and will be provided upon request via the Human Resources Department.

Assistive Devices

Tandia permits people with disabilities to use their personal assistive devices when accessing our services and/or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our services and/or facilities.

Communication

Tandia is committed to communicating with people with disabilities in ways that consider their disability.

Service Animals

Tandia welcomes people with disabilities and their service animals across all locations. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional. Both the person with a disability and the service animal are permitted to enter the premises together and the person with a disability will always have access to their service animal.

Support Persons

Tandia is committed to welcoming support persons at all locations and our employees will consult with the person with a disability to understand their specific needs. Permission to have a support person present must be obtained by the member prior to their appointment. This allows for proper due diligence and risk management related to possible coercion. Both persons are permitted to enter the premises together and the person with a disability will always have access to their support person.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for members and staff with disabilities, Tandia will provide notice promptly.

Services/Facilities include:

• Member service locations and employee workspace – Tandia Branches
• Employee workspace – Tandia Corporate Office – Burlington
• Employee workspace – Tandia Administration Centre – Ancaster

The notice will be made publicly available in the following ways:

• A posted notice in a conspicuous location on the premises;
• Tandia intranet;
• Tandia public website;
• Telephone recording; and,
• Any other such method as is reasonable for the circumstances.

Feedback

Tandia welcomes feedback on how we provide accessible member service and an accessible workspace in order to meet our legislative requirements.

Feedback may be provided in the following ways:

• Via our website under Contact Us
  
• Via Mail:

Tandia Financial Credit Union Attn:
Member Ombudsman
3455 North Service Road - Unit 100
Burlington, ON 
L7N 3G2

• By contacting the Human Resources Department for employee related accessibility feedback.
• Via the careers section of our website for a non-employee feedback - Careers (tandia.com)
  
• In person
• Via our Member Solutions Centre at 1-800-598-2891
  

Notice of Availability of Documents

Tandia notifies the public that documents related to accessible member service are available upon request by posting a notice in the following location(s)/way(s):

• Tandia website
• In person when prompted
• Via our Member Solutions Centre 1-800-598-2891
  

Self-Serve Kiosks

Tandia ensures consideration is given to accessibility when designing, procuring or acquiring our self-service kiosks (i.e. Automated Teller Machines, Point of Sale Terminals).

Information and Communications

Tandia employees are trained to communicate with people with disabilities in ways that consider their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports - in a timely manner, and at a cost that is no more than the regular cost charged to other persons.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If Tandia determines that information or communications are unconvertible, we will provide the requestor with:

• An explanation as to why the information or communications are unconvertible; and
• A summary of the unconvertible information or communications.

We notify the public about the availability of accessible formats and communication supports via our public website, on-site at our various locations, via telephone by our automated service and/or the Member Solutions Centre team.

Employment

In line with legislative requirements, Tandia has an accommodation process in place and accommodation will be provided upon request.

Tandia will provide a customized emergency response plan to assist an employee with a disability during an emergency. We will provide the workplace emergency plan to designated persons in order to ensure the safety of that employee.

Availability of Document

This document is publicly available and is in an accessible format.

Should an alternative format be required, it will be available upon request.